Sound Response Services

According to the National Institute for Occupational Safety and Health, adverse events in the workplace cost businesses $120 billion a year in lost productivity, legal fees and other costs. Sound Incident Response (SIR), one of a suite of corporate services by Sound Mental Health, dispatches a team of behavioral health professionals to help employees and workplaces recover from traumatic events, including workplace hostilities, harassment, customer outbursts and others. Drawing on principles from Psychological First Aid, Crisis Intervention and Critical Incident Stress Debriefing, the SIR team offers guidance, support, education and appropriate referrals to help employees return to work and ensure those in need of additional assistance are connected with resources.

Incident Response Intervention
Impacted group members are led through a four-phase intervention to equip them with the tools and resources needed to recover and successfully return to work.

Phase One: Partnering with workplace management, SIR teams assess the incident, analyze the response to this incident, and design future steps necessary to improve outcomes.  This phase helps affected employs to develop a common understanding of the incident.

Phase Two: The SIR team facilitates discussion to ascertain the emotional response of individuals and reactions experienced post incident. This allows affected individuals a brief opportunity to talk together in a supportive environment, and introduces the group to the range of ways people react to traumatic events.

Phase Three: Evidence based education by SIR team members is provided regarding typical psychological and physiological responses to traumatic incidents, ways of coping, and resources available for support. This helps employees normalize their reactions and emotions post traumatic event, and helps them build a toolkit of coping techniques and resources for getting the support they need to recover.

Phase Four: SIR team members facilitate therapeutic conversation detailing strategies to move forward. Employees are encouraged to share plans for coping and discuss other information or resources they need and map out a strategy to take care of themselves after the incident.

Post-group consultation
The SIR team debriefs management or human resources to identify individuals who may need additional support.  We can provide follow up sessions, or the individuals may be supported by HR and/or referred to the company’s EAP.

Sound Training and Consultation

According to the Department of Labor, nearly 2 million U.S. workers each year report being victims of hostilities in the workplace, which includes threats of physical aggression, harassment, intimidation, or threatening disruptive behavior by associates, the public, or customers. Businesses failing to address these issues in a timely manner risk losing millions in lost productivity, increased healthcare costs and even legal fees. Sound Training and Consultation Services (STCS), one of a suite of corporate services by Sound Mental Health, provides structured, evidenced-based training to help employers recognize and support individuals who may be struggling with emotional and behavioral health issues, respond effectively and safely to agitated or aggressive individuals, and connect those in need to behavioral health resources. Trainings and consultations are tailored to meet your organization’s needs, including:

Individual or Group Consultation
Our STCS team meets with management to provide guidance for managing recurring safety or crisis issues and consults with them regarding responses and resources for specific cases.

Workplace Crisis Training
Management or employees can take our evidence-based training programs, in half- or full-day sessions.  Training focuses on safe and non-harmful behavior-based management strategies, with an emphasis on early intervention, prevention and managing aggressive behaviors. Attendees learn how behavior escalates and to organize their thinking to respond appropriately during moments of chaos. Training also focuses on the stages of aggression, de-escalation techniques, and methods for managing common crisis-related attitudes and behaviors. The full-day training includes a session on Personal Safety Tactics – a safe and non-harmful method of getting out of a physical crisis.

Mental Health First Aid
STCS staff is certified to teach this nationally recognized, interactive, eight-hour program. Mental Health First Aid teaches participants to recognize risk factors and warning signs of mental health problems, builds understanding of their impact and provides an overview of common treatments. Participants learn a five-step action plan encompassing the skills, resources and knowledge to assess behavioral health related situations, select and implement appropriate interventions and help the individual in crisis connect with appropriate professional care.

Sound Transitions

Changes in the workplace, such as corporate restructuring, returning from leave, making a job transition or coping with stressors at home or work, can have a negative impact on staff and disrupt productivity. Studies show that it costs employers far more to hire new staff than to provide support and appropriate resources to existing employees. Sound Transitional Services (STS), one of a suite of corporate services from Sound Mental Health, offers behavior-based consultations with employees undergoing significant change. Our transition coaches use motivational interviewing and other behavior-based techniques to ensure employees make a successful transition back to work. These sessions are also available as a follow up to Sound Incident Response Services for employees needing additional support following a traumatic workplace event. Services are provided in three phases and include up to three individual sessions with a behavioral health provider as well as access to coaching services by phone.

Phase one: Pre-transition planning
STS coaches engage employees to plan ahead for their work transition. Coaches will assist in anticipating the challenges related their transition and in devising a concrete plan for addressing them.

Phase two: Transition support
During the first month of the transition, STS coaches will be available for ongoing support by phone or in person.  Coaches will use motivational interviewing to enhance employees’ performance during this challenging time and also facilitate communication between the employee, employer, medical providers and others.

Phase three: Post transition debriefing
Employees will meet with an STS coach to discuss their first month back at work and to plan ahead for the next. Coaches will identify ongoing needs and provide referrals to mental health and medical providers, community resources if necessary.

To Learn More

Katrina Egner, Sound Mental Health, Sound Response Services
Phone: (206) 302-2200
Email: katrinat@smh.org